BVG FAQ

Frequently Asked Questions

1. I want you to make my party mesmerizing! How do I order a balloon installation?

Yay! Let’s get there in two simple steps! First, on the upper section of the page, click the “Contact us here” button. Second, fill in the booking form with your party details and hit “Submit Inquiry”

2. Is there a minimum order every time I purchase balloons?

Yes. There is a $100 minimum order for delivery arrangements such as bouquets and yard installs. For event decor, our minimum price is $350. Prices do not include delivery fees.

4. Can I pick up an arrangement?

Of course! We offer pickup from our studio in the Crown Heights section of Brooklyn. Pickups should be done with an SUV/van with the seats down. Please note: we recommend choosing delivery, as the arrangements can get ruined during transport, and we do not guarantee replacements in such situations.

5. Do you take same-day orders?

We can’t guarantee that we will be able to help you on the same day, but depending on how busy our staff is, it’s worth a try!

6. How far in advance should I place my order?

Please place your orders as early as possible. We allocate event setup dates and times on a first-come, first-served basis.

7. How can I finalize a booking?

We confirm bookings once we send out an invoice and receive a 50% deposit. You must pay all invoices by the due date (generally three days before the event unless otherwise listed on the invoice). If you do not pay by the due date, we will not render services for the specified event.

8. How can I pay for my order?

Customers may pay with cash, money order, or check (made to the order of Balloon Van Gogh), Credit/Debit Card, Cash App, or PayPal (fees apply for electronic payment).

9. How long will my balloons last?

Your answer to this question depends on what you are ordering. Many of our options can last for weeks. It’s best to inform us about when and what you need the balloons for, and together we can select something that fits your needs.

Learn more here.

10. How do the balloons fare outdoors?

Depending on conditions, balloons can do just fine outdoors. If the weather is wet or very windy they can be destroyed. Or if the weather’s too hot, dark-colored balloons may pop pop pop!

11. What areas do you service?

We deliver to the five boroughs of NY and the immediate surrounding counties.

12. Can we do an installation for an outdoor party?

You absolutely can, and should! Most outdoor installs don’t last for extended periods of time like indoor ones do, but they will definitely be amazing for your party.

13. What is your cancellation policy?

Once you place your order, we reserve the pickup/delivery time slot for you and purchase supplies to complete your order. If you cancel your order 14 days or more prior to the pickup/delivery date, you will receive store credit equal to the amount paid, and no refund will be given. However, if you cancel your order less than 14 days prior to the pickup/delivery date, no refund will be provided.

14. Do you deliver to hospitals?

Latex balloons are banned from all hospitals due to latex allergy issues. Mylar (foil) balloons are generally acceptable. However, in some cases, a particular patient may not be able to receive gifts of any type. Customers should contact the hospital for approval before sending balloons to a patient.

15. Do you do balloon shows or workshops for parties?

We do not have someone in-house for this, but we work with and highly recommend Yossi Balloons! You can reach him at 347.546.9164 or info@yossiballoons.com

16. I want to order, but can you deliver them today?

If the date you would like to select is available on the calendar at the checkout, you can order online at any time (up to 8:00 a.m. on the same day). If you wait to contact us, or be contacted, in a different time zone, we might not be able to offer you delivery for the same day, so it’s best to place your order online now.